A small collection of merchandise shipped from within the USA.
Help & Support
Last updated: July 10, 2026How long should I expect for my order to arrive?
1
Each piece is printed just for you after you order — nothing sits in a warehouse. Orders have been averaging 1–4 weeks from order to delivery (that's printing plus shipping). You'll get a confirmation email right away, and tracking once it ships.
If it's been 4 weeks with no sign of your order, or tracking's stuck for over a week, get in touch and we'll chase it down.
I made a mistake, can I change my order?
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Once an order's submitted, it gets sent to the printer to be produced, and we have very limited ability to change orders in flight.
Because of this once an order's on its way, we can't take it back for a change of mind, the wrong size or color, or a mistyped address. We'd love to be more flexible, but the printer doesn't take returns.
My order arrived defective, what are my options?
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A real defect is a misprint, a production error, transit damage, or printer shipped the wrong item. Small color or finish differences from what you saw on screen are natural (screens and printers never quite match). If something's actually wrong, get in touch within 14 days of delivery with your order number and clear photos of the problem — include the packaging if it was damaged in transit. Once we've confirmed it, we'll try to make it right.
I still have a question, how do I reach you?
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Email support@heliospool.com or get in contact via the pool’s Discord. Including your order number with a description of the issue will speed up the process.
Every order helps keep the pool running — thanks for the support.